Terms & Conditions

The Terms & Conditions below govern your use of our website and services provided by Etko AB, registered in Sweden with corporate identity number 559194-1702 and VAT number SE559194170201. By placing an order on our website, you agree to these Terms.

Please read them carefully before using our services.

1. General Information

1.1. Company Details
Etko AB
Registered Address: Kanalgatan 28A, 290 32, Kristianstad, Sweden
VAT: SE559194170201
Email: info@etko.jewelry

1.2. Scope of Services
These Terms apply to all purchases made on our website. The Terms are subject to Swedish consumer protection law and other applicable regulations, including the EU Consumer Rights Directive for customers within the European Union.

2. Ordering and Contract Formation

2.1. Placing Orders
By placing an order, you confirm that:

  • You are at least 18 years old or have parental/guardian consent.

  • The information provided is accurate and complete.

2.2. Order Confirmation
Once you place an order, you will receive a confirmation email. A binding agreement is formed only after we accept your order and send a dispatch confirmation. We reserve the right to cancel any order due to pricing errors, stock unavailability, or other unforeseen issues.

3. Prices and Payment

3.1. Currency and Taxes
Prices are listed in EUR and include VAT where applicable (for customers in the EU). Customers outside the EU may be responsible for local taxes, customs duties, or import fees.

3.2. Payment Methods
We accept the following payment methods:

  • Visa, Mastercard, American Express

  • PayPal/Stripe

  • Klarna

Payment must be completed before the goods are shipped.

4. Shipping and Delivery

4.1. Shipping Regions
We deliver to most countries worldwide. Shipping options and delivery times are displayed at checkout.

4.2. Customs and Duties
International customers are responsible for any applicable customs duties, taxes, or import fees.

4.3. Delivery Issues
If your order is delayed or lost during shipment, please contact us at info@etko.jewelry. We will work with the courier to resolve the issue promptly.


5. Right of Withdrawal (EU Customers Only)

5.1. Cancellation Period
EU customers have the right to cancel their order within 14 days of receiving the goods, without giving any reason.

5.2. How to Exercise Your Right
To cancel your order, contact us at info@etko.jewelry and provide your order details. You must return the goods at your expense in their original condition within 14 days of notifying us.

Refunds will be processed within 14 days after we receive the returned goods.

6. Returns and Refunds

6.1. Damaged or Faulty Goods
If your order arrives damaged or defective, please contact us within 7 days of delivery. We will replace the item or provide a refund, including return shipping costs.

6.2. General Return Policy
For non-defective goods, returns are accepted within 14 days of delivery. Goods must be unused and in their original packaging. Return shipping costs are the customer’s responsibility.


7. Customer Account

7.1. Account Responsibility
Customers are responsible for maintaining the confidentiality of their account credentials.Etko AB is not liable for unauthorized account access resulting from negligence.


8. Intellectual Property

All content on this website, including text, images, and trademarks, is the property of Etko AB or its licensors. Unauthorized use or reproduction is prohibited.

9. Limitation of Liability

To the fullest extent permitted by law, Etko AB is not liable for:

  • Indirect or consequential damages.

  • Delays or failures due to events beyond our control, such as natural disasters, strikes, or disruptions in transport.

10. Privacy Policy

Your personal data is processed in accordance with our Privacy Policy. By using our website, you consent to the collection and use of your data as described in the Privacy Policy.


11. Governing Law and Disputes

11.1. Governing Law
These Terms are governed by Swedish law.

11.2. Dispute Resolution
For EU customers, disputes may be submitted to the European Commission's Online Dispute Resolution platform (ODR link). Otherwise, disputes will be resolved in Swedish courts.

12. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on our website and apply to orders placed after the effective date.


Contact Us

For questions or concerns, please contact us at:
Email: info@etko.jewelry